I
decided to go to the schools restaurant today, after having had a great
experience with food and service the previous day. I figured I would order a Caesar
salad and the crab cake appetizer to go because I only had fifty minutes before
class started. You must keep in mind that this was a different class running
the restaurant from the previous day. I am in my L’Ecole uniform, but still a
paying customer. The fact that students no longer get discounts on meals plays
a huge part in my expectations of service. Had I been paying less than full
price, or had the dining room been packed than my level of understanding what
was to follow would have been much more lenient. My simple order had passed the
thirty-minute mark and I was starting to show my irritation. Nothing extreme at
this point, just wondering mind you. When to my surprise the hostess and host
were both extremely rude by becoming offended at my impatience. Basically making
me feel as if the fact of the jacket I was wearing entitled them to not treat
me with the same respect and dignity they would be required to show any other
customer. I understand this is a teaching restaurant, but seriously, taking thirty-eight
minutes to make this simple order and then not treating a paying customer
regardless of their attire with respect is unacceptable. These particular
students have missed something in their class.
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