Yes, it is another blog about Milo’s Grill. I am sorry but
since this place is taking all my free time, it is constantly on my mind. I have
designed everything from the menu to the color scheme of the employee’s. I keep
trying to look at the place from a customer point of view. My team and I have
only one chance to impress each customer. As they walk to the counter, they are
judging us. What do they see? I ask myself this repeatedly. I even go so far as
to have the wife take pictures while we work for me to study later. I want them
to see cleanliness, uniformity, professionalism and warmth. I want them to feel
a sense of ownership here; this is their place as well as mine. I want their
compliments as well as their complaints. This is how we grow, how we change,
and we better ourselves. First impressions are made in a moment that can last
forever.
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